Never ever have customers been much more demanding than in our economy. Businesses which don’t provide outstanding customer service will be long gone. In those new virtual business surroundings, customer service is most of your competitive advantage.
Technology, especially customer program technology, has evolved by means of leaps and bounds. Customers are no longer chained to their local store to acquire outstanding customer service. They’re now empowered to consider their business wherever they can get the best program. To gain more knowledge about virtual office search online.
Keeping customers is not just smart business practice but an exceptionally valuable one as properly. This can be measured with the Customer Lifetime Value (CLV). So let’s see an example:
So now that you realize the CLV of your customers, the next question is… are your customers lucrative? After all, you are in business to manufacture a profit. In order to determine whether your customers are usually profitable, simply multiply your regular profit per sale with the number of times your customers buy again.
In the virtual business model, it is possible to implement the different customer support technologies readily available to reduce cost.
· A virtual business customer support set up:
· Is mostly free or of almost no cost
· It is world-wide-web ready